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Notes regarding inquiries

  • The transmitted personal information will be used to respond to inquiries and questions and to provide information.
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  • Some inquiries may be answered in a form other than e-mail, such as by writing, telephone, or fax. Also, depending on the content of the inquiry, it may take time to answer or may not be able to answer.
  • If your information is incorrect or if a virus is detected, we may not be able to respond to your inquiry.
  • Please note that inquiries received on Saturdays, Sundays, public holidays, the year-end and New Year holidays, and other company holidays will be answered on and after the next business day.
  • Please see this page for our policy regarding the handling of personal information.
  • If you are under 16 years of age, please contact us with your parent’s consent.
  • The response from the Company to the customer will be sent to the customer individually. The copyright to this answer belongs to Japan MDM Inc. Please refrain from diverting some or all of the answers without our permission.
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